Support

Need help with Stellar Frontier? Email us at [email protected]. We usually answer within a few working days, in English or French.

To help us help you, include:

• your in-game player name and how you sign in (Google Play Games, Google, Facebook, Apple or guest);
• your phone model and the version of Android or iOS;
• what happened, and a screenshot if you can.

Frequently asked questions

How do I keep my progress when I change phone?

Link a sign-in method before you switch: Google Play Games, Google, Facebook or Apple. On your new phone, sign in with the same method and your progress is restored from the cloud. A guest account can only be recovered from the phone where it was created.

I lost my progress. Can you restore it?

If you had linked a sign-in method, first make sure you signed in with the same one. If the problem persists, email us with your player name and sign-in method, and we will look into it.

How do I delete my account?

Follow the steps on the Delete your account page. We delete your account and data within 30 days.

What data does the game collect?

What it needs to work: an account identifier, your player name, your progress and technical diagnostics. The game also sends app events and your device's advertising ID to Meta, which you can reset or delete in your device settings. The game shows no ads. The details are in the privacy policy.

Is Stellar Frontier free?

Yes. The game is free to play and currently has no purchases.

Which devices are supported?

Android phones and tablets running Android 9 or later. iOS support is on its way.

I found a bug or have an idea

We'd love to hear it. Email [email protected] with as many details as you can.